Why ASW? – SUPPORT
Systems installed by ASW are designed to provide years of reliable, trouble-free service. However, as with any electronic or mechanical system, components or parts of the system may fail, despite our best efforts. To minimize any inconvenience or expense to our customers, ASW warranties all equipment furnished and installed by us, for a period of one year from the date of system completion. Included are all parts, labor, and freight. Some equipment will have a manufacturer’s warranty which extends much longer. ASW will always help assist clients on warranty related issues outside of the one year warranty. We are here for the long haul.
ASW has a dedicated service department. This ensures that technical and support related issues are handled in a timely fashion. The technical staff in our service department are seasoned veterans in the industry. Our technical staff continually receives continuing education throughout the year, so that they are familiar with the latest products and procedures.
We work with clients to develop a customized service contract after the initial one year warranty has expired. ASW offers a wide range of service contract solutions. We will work hand in hand with our clients to develop a service contract that fits their needs and budget.